The Whistler Official Upgrade procedure, is with a Paid Upgrade where the User pays for shipment to Whistler - Whistler then applies a new Boot Loader & Firmware Upgrade, then returned postage is paid by Whister. Once, returned, continued forward support is possible via Whistler Repair & Support and Whistler's EZ-Scan Software, with all the newer additions and features of a WS1080, the keypad/faceplate will remain unchanged including the Pro-18's slightly different keypad/faceplate. This is for the the standard PSR-800 and standard Radio Shack PRO-668 and standard Pro-18, designed off the GRE PSR-800 based scanners. This version cost at a minimum of one way shipping and $59.99. The unofficial hacked versions that are locked will cost a minimum of one way shipping and $120. Locked version of the PRO-668, PSR-800 and/or PRO-18 product(s) that are LOCKED and will have any ability the scanner has to decode DMR transmissions CANCELED, if certain criteria are met. Though, as an added bonus with the $120 variant you can ask Whistler to replace severely bad external parts or Repair, at their discretion, as long as the scanner works and boot's-up. Now this is only a wiki page, not Official form Whistler. Below is excerpts from Whistler Wendy's posting on here, Contact Whistler Officially in e-mail or telephone, See the Whistler Official Upgrade page on their website.
Direct WhistlerWendy, Statement posted and closed to Radio Shack and GRE Forums Threads [] 07-26-2017, 11:30 AM
Quote: WhistlerWendy Whistler Representative 07-26-2017, 11:30 AM
Default Whistler Statement regarding unauthorized upgrade to GRE and Radioshack Scanners
We would like to clarify a few of the issues surrounding our legacy scanner update program. We value our loyal Whistler customers and hope we can clear up any confusion that exists.
As soon as Whistler completed our own DMR platform we began working on a program to upgrade both the Radioshack and GRE “legacy” scanners as we wanted to allow customers of our “inherited” friends the opportunity to experience DMR through their scanner. As soon as it became clear Radioshack was not going to continue supporting their scanners, Whistler was in a position to offer this upgrade program and did so for both the Radioshack and GRE models.
Unfortunately, in the spring, Whistler code files were accessed by multiple unauthorized users and used in ways that were not intended, including unauthorized scanner upgrades. Within the scanner application there are multiple licensors and royalties paid and unauthorized use can create breaches of contract and many other difficult issues to resolve. Based on legal recommendations, Whistler took additional actions to secure our code and intellectual property to prevent any further unauthorized access. This safeguard if applied to unauthorized scanners may cause the scanner to stop functioning as indicated in the warning message provided when installing from the CPU Updater. All files accessed via the Whistler EZ Scan Handheld Digital pc app are meant for Whistler scanners as the title implies.
Because we value our customers and would like to offer them the top level of service possible, we are offering those that may have used the unauthorized upgrade code the ability to still upgrade their scanners for a fee of $89.99. This higher fee is simply due to the fact that we must replace the logic board in the scanner versus those who did not update with the unauthorized upgrade. This is a pass through cost only. Customers who have not participated in the unauthorized upgrade may still upgrade their unit at the fee of $59.99.
And because we have heard many of you loud and clear – we are introducing a repair program for GRE PSR-800 and Radioshack Pro-668 scanners. The fee is the same as our current out-of-warranty for Whistler scanners, $120, and may be arranged by contacting our customer service department at 1-866-923-8719.
The upgrade for those that have used the unauthorized update may be purchased in the same manner as the original upgrade and is available on the Whistler website here: https://whistlergroup.com/products/upgrade
A small back and forth discussion from WhistlerWendy and Radioreference member on Forum shortly after the previous Statement was posted on GRE Forum Thread.
Originally Posted WhistlerWendy Whistler Representative 07-26-2017, 11:53 AM
We are now offering a repair program for the PSR-800.
The cost of the repair program is the same as our Whistler out-of-warranty scanner repair - $120.
If you are interested in having a PSR-800 repaired, please contact our customer service department at 866.923.8719.
Originally Posted by ecarvalho 07-26-2017, 12:22 PM
Would that include physical cosmetics such as replacing the case and buttons?
Let me ask this: Is there a Do's and Don'ts repair guide for what that fee includes?
Thanks in advance
Originally Posted WhistlerWendy Whistler Representative 07-26-2017, 12:24 PM
Yes, it would repair anything that is currently not functioning or in need of replacement.
i.e. replacing the case if it is cracked or replacing the buttons.
I will see if I can get you a list of what is repairable, etc. but it may take me a bit.
Further on it goes on-to say:
Originally Posted WhistlerWendy Whistler Representative 07-26-2017, 12:54 PM
Yes, the repair fee will include the upgrade for $120.
For the repair option, please contact customer service to process the repair and it will upgraded while it is in the shop.
- How do I know if my scanners LOCKED?
- Check by Manually Programming DMR and hearing decode/intelligible transmissions
- Turn Scanner while it's loading (after power button is hit while Splash screen is displayed) holding MENU until you see Bootloader CPU DSP version screen, if it's DSP4.6 and CPU 3.1 try the first
- Or in GREFwTool try to Apply original firmware