Difference between revisions of "Login Problems"
From The RadioReference Wiki
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Please check and try the following suggestions to assist you when having problems logging in: | Please check and try the following suggestions to assist you when having problems logging in: | ||
| − | 1. Do a password reset for your account. The password reset page can be found | + | 1. Do a password reset for your account. The password reset page can be found [http://www.radioreference.com/apps/account/?action=reset here] |
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2. Make sure the date and time on your computer is correct. If the date and time is off, it can cause cookie problems which can prevent login from occurring. | 2. Make sure the date and time on your computer is correct. If the date and time is off, it can cause cookie problems which can prevent login from occurring. | ||
Revision as of 21:09, 22 February 2009
Every once in a while, a user might have a problem logging into the RadioReference.com Web site for one reason or another.
Please check and try the following suggestions to assist you when having problems logging in:
1. Do a password reset for your account. The password reset page can be found here
2. Make sure the date and time on your computer is correct. If the date and time is off, it can cause cookie problems which can prevent login from occurring.
3. If you are running Norton Internet, MacAfee, and especially CA's Firewall, please make sure they are configured to allow cookies from RadioReference.com. CA's Internet Suite is notorious for blocking cookies and causing logon problems for RadioReference.com Members.
4. Make sure your browser is allowing cookies from RadioReference.com. Most browsers are configured by default to allow cookies, however if you have gotten over-zealous on your security settings and changed the defaults you'll want to review your settings to make sure you are not blocking cookies from RadioReference.com.
5. If you have checked all this - and you still are having a problem, you can contact the Webmaster for more help at webmaster[at]radioreference.com.