Difference between revisions of "Whistler Official Upgrade (WOU)"

Revision as of 14:06, 9 February 2018

The Whistler Official Upgrade (WOU) procedure is a Paid Upgrade where a user pays for shipment to Whistler - Whistler then applies an Update w new to the Bootloader and Firmware, then return-postage is paid by Whistler, back to sender. Once returned, continued forward support is possible via Whistler Repair & Support and Whistler's Software, with all the additional features of a WS1080. This is for the standard "legacy": GRE PSR-800 Radio Shack Pro-668 and Pro-18, of which all are GRE PSR-800 based scanners.

This upgrade adds the ability to enable DMR decode to the GRE PSR-800, Radio Shack Pro-668 & Pro-18, and brings their Firmware current, with the additional features and firmware fixes that were added and updated with the more current algorithms for the WS1080. In addition, for the Pro-18 the WOU adds Project 25's Phase II decoding. This process also provides generally an improvement in decode performance of all system types.

Once upgraded, continued programming and repair support will be by Whistler and will use the EZ-Scan WS1080/WS1088 Handheld Software.

The WOU cost at a minimum of: one way shipment to Whistler plus either $59.99 with the correct, model-specific, Firmware OR $89.99 for Unofficial versions, that are either "LOCKED" and/or contain a unofficial firmware. Additionally, if the scanner is using the unofficial firmware, there is potential that the scanner will have: the ability to decode DMR transmissions CANCELED, (if certain criteria are met,) as well as LOCK the Bootloader, CPU, and DSP at it's current state. There is as an added bonus with the $120 variant (without additional cost) - you can ask Whistler to replace or repair severely bad external parts, at their discretion, with the caveat as long as the scanner works and boots up; it is currently unknown what the cost would be to change the Pro-18's keypad/faceplate in the circumstance of it being broken, since it's unique to the Pro-18.

Related Pages

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-The Whistler Official Upgrade procedure, is with a Paid Upgrade where the User pays for shipment to Whistler -  Whistler then applies a new Boot Loader & Firmware Upgrade, then returned postage is paid by Whister. Once, returned, continued forward support is possible via Whistler Repair & Support and Whistler's EZ-Scan Software, with all the newer additions and features of a WS1080, the keypad/faceplate will remain unchanged including the Pro-18's slightly different keypad/faceplate. This is for the the standard PSR-800 and standard Radio Shack PRO-668 and standard Pro-18, designed off the [[GRE PSR-800 based scanners]]. This version cost at a minimum of one way shipping and $59.99.  The unofficial hacked versions that are locked will cost a minimum of one way shipping and $120. Locked version of the PRO-668, PSR-800 and/or PRO-18 product(s) that are LOCKED and will have any ability the scanner has to decode DMR transmissions CANCELED, if certain criteria are met. Though, as an added bonus with the $120 variant you can ask Whistler to replace severely bad external parts or Repair, at their discretion, as long as the scanner works and boot's-up.  Now this is only a wiki page, not Official form Whistler. Below is excerpts from Whistler Wendy's posting on here, Contact Whistler Officially in e-mail or telephone, See the [https://whistlergroup.com/products/upgrade Whistler Official Upgrade page] on their website.'''
+The '''Whistler Official Upgrade (WOU)''' procedure is a ''Paid Upgrade'' where a user pays for shipment to Whistler - Whistler then applies an Update w new to the Bootloader and Firmware, then return-postage is paid by Whistler, back to sender. Once returned, continued forward support is possible via Whistler Repair & Support and Whistler's Software, with all the additional features of a [[WS1080]]. This is for the standard "legacy": GRE [[PSR-800]] Radio Shack [[Pro-668]] and [[Pro-18]], of which all are [[GRE PSR-800 based scanners]].
-Direct WhistlerWendy, Statement posted and closed to Radio Shack and GRE Forums Threads  [[https://forums.radioreference.com/gre-scanners/356621-whistler-statement-regarding-unauthorized-upgrade-gre-radioshack-scanners.html]] 07-26-2017, 11:30 AM
+This upgrade adds the ability to enable [[DMR]] decode to the GRE PSR-800, Radio Shack Pro-668 & Pro-18, and brings their Firmware current, with the additional features and firmware fixes that were added and updated with the more current algorithms for the [[WS1080]].  In addition, for the Pro-18 the WOU adds [[Project 25]]'s Phase II decoding. This process also provides generally an improvement in decode performance of all system types.
-<div style="margin: 0; margin-right:10px; border: 2px solid #FF8C00; padding: 0 1em 1em 1em; background-color:lightblue; align:right;">
-Quote: [[WhistlerWendy]] Whistler Representative 07-26-2017, 11:30 AM
-Default Whistler Statement regarding unauthorized upgrade to GRE and Radioshack Scanners
+Once upgraded, continued programming and repair support will be by Whistler and will use the  [https://whistlergroup.com/collections/scanner-downloads/products/ez-scan-for-ws1080-ws1088 EZ-Scan WS1080/WS1088 Handheld Software].
-We would like to clarify a few of the issues surrounding our legacy scanner update program. We value our loyal Whistler customers and hope we can clear up any confusion that exists.
-As soon as Whistler completed our own DMR platform we began working on a program to upgrade both the Radioshack and GRE “legacy” scanners as we wanted to allow customers of our “inherited” friends the opportunity to experience DMR through their scanner. As soon as it became clear Radioshack was not going to continue supporting their scanners, Whistler was in a position to offer this upgrade program and did so for both the Radioshack and GRE models.
+The WOU cost at a minimum of: one way shipment to Whistler plus either $59.99 with the correct, model-specific, Firmware OR $89.99 for Unofficial versions, that are either "LOCKED" and/or contain a unofficial firmware. Additionally, if the scanner is using the unofficial firmware, there is potential that the scanner will have: the ability to decode DMR transmissions CANCELED, (if certain criteria are met,) as well as LOCK the Bootloader, CPU, and DSP at it's current state. There is as an added bonus with the $120 variant (without additional cost) - you can ask Whistler to replace or repair severely bad external parts, at their discretion, with the caveat as long as the scanner works and boots up; it is currently unknown what the cost would be to change the Pro-18's keypad/faceplate in the circumstance of it being broken, since it's unique to the Pro-18.
-Unfortunately, in the spring, Whistler code files were accessed by multiple unauthorized users and used in ways that were not intended, including unauthorized scanner upgrades. Within the scanner application there are multiple licensors and royalties paid and unauthorized use can create breaches of contract and many other difficult issues to resolve. Based on legal recommendations, Whistler took additional actions to secure our code and intellectual property to prevent any further unauthorized access. This safeguard if applied to unauthorized scanners may cause the scanner to stop functioning as indicated in the warning message provided when installing from the CPU Updater. All files accessed via the Whistler EZ Scan Handheld Digital pc app are meant for Whistler scanners as the title implies.
+;Related Pages:
+*{{Thread|whistler-scanners|353415-new-legacy-scanner-upgrade-program.html|Whistler Official Upgrade Program}}
+*{{Thread|whistler-scanners|356619-whistler-statement-regarding-unauthorized-upgrade-gre-radioshack-scanners.html|Statement Regarding "Unauthorized" GRE RS Upgrades}}
+*{{Thread|radio-shack-scanners|356353-if-you-sending-your-unit-legacy-upgrade-please-read.html|Whistler caution about locked scanners}}
+*{{Thread|gre-scanners|356624-repair-program-psr-800-a.html| GRE PSR-800 customer Q&A w WhistlerWendy}}
+*[https://whistlergroup.com/products/upgrade Official Whistler Upgrade page].
-Because we value our customers and would like to offer them the top level of service possible, we are offering those that may have used the unauthorized upgrade code the ability to still upgrade their scanners for a fee of $89.99. This higher fee is simply due to the fact that we must replace the logic board in the scanner versus those who did not update with the unauthorized upgrade. This is a pass through cost only. Customers who have not participated in the unauthorized upgrade may still upgrade their unit at the fee of $59.99.
-And because we have heard many of you loud and clear – we are introducing a repair program for GRE PSR-800 and Radioshack Pro-668 scanners. The fee is the same as our current out-of-warranty for Whistler scanners, $120, and may be arranged by contacting our customer service department at 1-866-923-8719.
-The upgrade for those that have used the unauthorized update may be purchased in the same manner as the original upgrade and is available on the Whistler website here: https://whistlergroup.com/products/upgrade
+[[Category:Programming FAQs and Tips for GRE Scanners]]
+[[Category:Programming FAQs and Tips for Radio Shack Scanners]]
-</div>
+[[Category:Programming FAQs and Tips for Whistler Scanners]]
+[[Category:Digital Scanners with DMR]]
+[[Category:Digital Scanners with MOTOTRBO]]
-A small back and forth discussion from WhistlerWendy and Radioreference member on Forum shortly after the previous Statement was posted on GRE Forum Thread.
+[[Category:Digital Scanners without DMR]]
-{{|Thread|gre-scanners|356624-repair-program-psr-800-a.html|}}
+[[Category:Digital Scanners without MOTOTRBO]]
-<div style="margin: 0; margin-right:10px; border: 2px solid #FF8C00; padding: 0 1em 1em 1em; background-color:lightblue; align:right;">
+[[Category:Digital Scanners without NXDN]]
-Quote:
+[[Category:Digital Scanners without ProVoice]]
-Originally Posted WhistlerWendy Whistler Representative 07-26-2017, 11:53 AM
+[[Category:Analog Trunktrackers]]
+[[Category:Object Oriented Scanners]]
-We are now offering a repair program for the PSR-800.
+[[Category:Scanners FAQ]]
+[[Category:Software for GRE Scanners]]
-The cost of the repair program is the same as our Whistler out-of-warranty scanner repair - $120.
+[[Category:Software for Whistler Scanners]]
+[[Category:Software for Radio Shack Scanners]]
-If you are interested in having a PSR-800 repaired, please contact our customer service department at 866.923.8719.
+[[Category:Scanners Error Messages]]
-</div>
+[[Category:RR Glossary]]
-<div style="margin: 0; margin-right:10px; border: 2px solid #FF8C00; padding: 0 1em 1em 1em; background-color:lightblue; align:right;">
+[[Category:Scanners Glossary]]
-Quote:
-Originally Posted by ecarvalho 07-26-2017, 12:22 PM
-Would that include physical cosmetics such as replacing the case and buttons?
-Let me ask this: Is there a Do's and Don'ts repair guide for what that fee includes?
-Thanks in advance
-</div>
-<div style="margin: 0; margin-right:10px; border: 2px solid #FF8C00; padding: 0 1em 1em 1em; background-color:lightblue; align:right;">
-Quote:
-Originally Posted WhistlerWendy Whistler Representative 07-26-2017, 12:24 PM
-Yes, it would repair anything that is currently not functioning or in need of replacement.
-i.e. replacing the case if it is cracked or replacing the buttons.
-I will see if I can get you a list of what is repairable, etc. but it may take me a bit.
-</div>
-Further on it goes on-to say:
-<div style="margin: 0; margin-right:10px; border: 2px solid #FF8C00; padding: 0 1em 1em 1em; background-color:lightblue; align:right;">
-Quote:
-Originally Posted WhistlerWendy Whistler Representative 07-26-2017, 12:54 PM
-Hi -
-Yes, the repair fee will include the upgrade for $120.
-For the repair option, please contact customer service to process the repair and it will upgraded while it is in the shop.
-Thanks!
-WW
-</div>
-;How do I know if my scanners LOCKED?
-*Check by Manually Programming DMR and hearing decode/intelligible transmissions
-*Turn Scanner while it's loading (after power button is hit while Splash screen is displayed) holding MENU until you see Bootloader CPU DSP version screen, if it's DSP4.6 and CPU 3.1 try the first
-*Or in GREFwTool try to Apply original firmware

Difference between revisions of "Whistler Official Upgrade (WOU)"

From The RadioReference Wiki

Revision as of 14:06, 9 February 2018