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=GRE/RS/Whistler SD & PC based Object Oriented FAQ=
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Welcome, here we'll start from scratch, and take you through some of the most basic of questions, in many cases what things mean and how to find information. A word of explanation; if a word or phrase appears in {{color|blue|blue}} then it's a link, clicking it should take you to another article in our wiki or another part of our website, or perhaps a different website altogether.   
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Welcome, here we'll start from scratch, and take you through some of the most basic of questions, and (in many cases) what things mean and how to find information. A word of explanation; if a word or phrase appears in <font color=blue>blue</font> and/or underlined, then it's a link; clicking it should take you to another article in our wiki, another part of our website or perhaps a different website.   
 
  
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Please put all tips, problems and solutions here in this FAQ page with anything GRE, Radio Shack (RS) or Whistler did not include in their manuals or their software ( i.e. GRE / Whistler EZ-Scan or Radio Shacks iScan) here.
+
Please put all Tips, Problems and Solutions here, in this FAQ page, with anything GRE, Radio Shack (RS) or Whistler did not include in their manuals. EZ-Scan tips and other information are now on the [[Whistler EZ Scan FAQ]] article
  
 +
==What Does This FAQ Cover?==
 +
*'''GRE/RS/Whistler PC based, scanners with microSD cards''', apart from Whistler's WS1088 & WS1098 and TRX1 & TRX2, the others in the table lack a conventional keypad. All use proprietary software to read/write data. They use Object Oriented (OO) technology: which allows "Channels": whether conventional frequencies or digital talkgroups (TGIDs), both of which are '''Objects''', to be 'Grabbed and Shared' across many ''ScanLists'' in a ''ScanSet''. Using Scanlists allows the Scanner 'to scan' any of the ''Objects'': simultaneously and/or consecutively - no matter the kind: style or type (as long as the scanner can reliably receive and decodes that mode). These are the scanners this document covers. Click the blue text for more information;
  
−
<div style="float:right;">__TOC__</div>
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{{Text SDObjectOrientedScannersTableWOCaveats}}
−
==What Models Does This FAQ Cover?==
 
−
This FAQ covers GRE/RS/Whistler PC based, scanners with Micro SD cards, apart from Whistler's WS1088 & WS1098 and TRX1 & TRX2, the other scanners listed here lack a conventional keypad; you use either GRE, Radio Shack, or Whistler proprietary software to write data to the Micro SD card, they utilize Object Oriented technology, that allow Talkgroups TGRP/TGIDs to be "Grabbed and Shared" across many ScanLists, this is used in these scanner models specifically:
 
  
−
{{Text_SDObjectOrientedScannersTableWOCaveats}}
+
==The Nuts and Bolts==
  
 +
*If you're a newcomer, you've probably already discovered that there's a huge amount of terms that seem unfamiliar to you. Our [[:Category:RR Glossary|Glossary]] has lots of these terms, along with definitions. Just click on the term you wish to view.
 +
 +
*When looking at frequencies in our database, float your mouse over the column header, and you should get a balloon with a brief description of the terms and abbreviations that are used there.
  
−
==Frequently Asked Questions==
+
*The biggest hurdle for many is the concept of trunking. Our [[Trunking Basics]] article will get you started, as well as this [[Media:Trunking description.pdf|PDF file]] written by UPMan. Note that you will need Adobe Acrobat or a compatible reader (such as Foxit) to read it.
−
===Common Questions===
 
−
; What is Object Oriented Scanning and how does it work in the GRE/RS/Whistler Scanners?
 
−
* Please see the [[Object Oriented Scanning Described]] article  
 
  
 +
*[[EDACS Provoice]] trunking is '''not available''' in these scanners. Only Uniden scanners can trunk this mode.
  
−
; Do the standard GRE PSR-800 and standard RS PRO-18 work the same way and have the same functions?
+
*For the [[WS1040]] and [[WS1065]] (and their older brother models) which utilize object oriented programming, see our [[GRE/RS Object Oriented Scanners FAQ]] article
−
* They are not precisely the same, see the RS [[Pro-18| PRO-18]] article to see the functional differences between the two.
 
  
 +
=Frequently Asked Questions=
 +
==Common Questions==
 +
;What is ''Object Oriented Scanning'' (OOS) and how does it work in the GRE / RS /Whistler microSD card based scanners?
 +
*Please see below for a 'basic' description of ''ScanSets'' and ''ScanLists'' or see our '''[[Object Oriented Scanning Described]]''' article for a description.
  
−
; Can these scanners handle the newest APCO P25 Phase II TDMA systems that are coming online?
 
−
These systems are identified by '''Project 25 Phase II''' in the System Type in the database. 
 
−
* These '''cannot''' be received by the [[PSR-700]], [[Pro-107]] or standard [[Pro-18]].
 
−
* Can be heard by the standard [[PSR-800]] with GRE's last (beta) firmware.
 
−
* The Radio Shack [[Pro-668| PRO-668 ]], Whistler [[WS1080]], [[WS1088]], [[WS1095]], [[WS1098]], [[TRX-1]], and [[TRX-2]] can also receive these systems out-of-the-box without a firmware update,
 
−
:'''Notes''': Newer firmwares do have improved algorithm (and default settings) to decode these newer system types.
 
−
:*Whistler Official Upgraded ([[WOU]]) firmwares have vastly-improved decode-performance (see below)
 
  
 +
;Which Object Oriented Scanners decode [[DMR]], [[Project 25]] Phase 1 and 2, and/or [[NXDN]]?
 +
*[[Project 25]] Phase 1
 +
** [[PSR-800]], [[Pro-18]], [[WS1080]], [[WS1088]], [[WS1095]], [[WS1098]], [[TRX-1]], [[TRX-2]]
 +
*[[Project 25]] Phase 2
 +
** [[PSR-800]], [[Pro-18]]<sup>1</sup>, [[WS1080]], [[WS1088]], [[WS1095]], [[WS1098]], [[TRX-1]], [[TRX-2]]
 +
*[[DMR]]
 +
** [[PSR-800]]<sup>1</sup>, [[Pro-18]]<sup>1</sup>, [[WS1080]]<sup>2</sup>, [[WS1088]]<sup>2</sup>, [[WS1095]]<sup>2</sup>, [[WS1098]]<sup>2</sup>, [[TRX-1]], [[TRX-2]]
 +
*[[NXDN]] <sup>3</sup>
 +
** [[TRX-1]], [[TRX-2]]
  
−
; Can these scanners handle DMR systems?
 
−
* These '''cannot''' be received by the PSR-700, Pro-107, standard PRO-18, standard PSR-800, and/or standard PRO-668.
 
−
* The WOU scanners  PRO-668, PSR-800 and PRO-18 can (see below).
 
−
* The Whistler's WS1080, WS1088, WS1095 and WS1098 with home-based firmware upgrades, allow monitoring of DMR.
 
−
* The TRX-1, and TRX-2 can also receive DMR out-of-the-box without a firmware upgrade.
 
  
 +
; Notes
 +
# The [[Whistler Official Upgrade (WOU)]] is required for this mode
 +
# A firmware upgrade from Whistler, and applied via EZ-Scan, is required for these scanners. The TRX-1 and 2 have this mode out of the box
 +
# A firmware upgrade from Whistler, and applied via EZ-Scan, is required for these scanners. See the [[NXDN]] article for additional information about NXDN trunking
 +
# Whistler scanners '''cannot''' trunktrack NXDN or DMR systems. Whistler never bought the licenses, which is why the upgrades are free. The best these scanners can do is to decode the audio. This may be sufficient on systems that aren't too busy, but for busier systems, this is a serious limitation.
  
−
; How do I make the TRX-1 / TRX-2 work on NXDN Trunked Systems?
 
−
* These scanners track NXDN systems when programmed as NXDN as conventional objects. For more info see our {{Thread|whistler-scanners|344818-how-improve-nxdn-scanning.html|How to improve NXDN Scanning}} and our {{Thread|whistler-scanners|344494-nxdn-update-now-available.html|NXDN Update Now Available}}.
 
  
 +
;Why isn't the PSR-700 and Pro-107 in the above list?
 +
*This is because they are analog only scanners, and lack the hardware and memory required for digital operation
  
−
; Why is the 796-806 Mhz range locked out?
 
−
* According to a GRE representative, it's because there are intermod issues with these scanners at this range. Please see the first posting of our {{Thread|radio-shack-scanners|212385-info-missing-796-806-mhz-pro-106-a.html|Info on Missing 796 to 806 Mhz for Pro-106}}.
 
  
 +
;How do I make the TRX-1 / TRX-2 work on NXDN Trunked Systems?
 +
*See the Can It Be Decoded section of the [[NXDN]] article.
  
−
; How do I clean out dirt that gets into the LCD display?'''
 
−
* See our [[Cleaning the PSR-800 LCD Display]] article.
 
  
 +
;I purchase my scanner used, from a third-party, how do I know if my scanner has the Official or unofficial "hacked" firmware.
 +
*Check by Manually Programming a local DMR frequency and monitor for cleanly decoded  DMR transmissions.
 +
*Check to see which Splash Screen you have - if you have the 'Radio Shack' or 'GRE' logos, those contain standard OEM firmware. If it has a Whistler logo - it have been modified with either the [[Whistler Official Upgrade (WOU)]] or the Unofficial "hacked" process.
 +
**With Whistler's logo, try to update CPU to 4.7 or 4.8 in Whistler EZ-Scan Software if it doesn't take - it's likely Unofficial.
 +
*Turn Scanner on- while it's loading, (after power button is pressed) when Splash screen is displayed - hold the MENU until you see Bootloader CPU DSP version screen, if it's DSP 4.6 and CPU 3.1 try the first, do NOT update the date past May 31st, 2017 or it will be LOCKED and DMR decode will be Canceled (neither manually or via PC "Set Real Time Clock to Computer Time").
  
−
; I want to get a another or Replacement SD card, what do the size impact, does speed class make any difference?
 
−
*See our [[Working with Scanners with Secure Digital (SD) Cards]] article.
 
  
 +
;Why is the 796-806 Mhz range locked out?
 +
*According to a GRE representative, it's because there are intermod issues with these scanners at this range. Please see the first posting of the {{Thread|radio-shack-scanners|212385-info-missing-796-806-mhz-pro-106-a.html|missing freqs in GRE scanners}}.
  
−
'''Common PSR-700, Pro-668, Pro-107, or Pro-18 Questions'''
 
−
; Are there any hints for working with and installing the iScan Software?
 
−
* See our [[iScan Installation and Tips]] article.
 
  
 +
;How do I clean out dirt that gets into the LCD display?'''
 +
*See our [[Cleaning the PSR-800 LCD Display]] article.
  
−
; What are  Playlists and how do I use them?
 
−
* Playlist are the same as Scanlist continue to follow below and interchange Playlist for Scanlist, ignore ScanSet as your scanner is a single ScanSet or see out [[Working with Playlists]] article.
 
  
 +
;I want to get a another or replacement microSD card, what does 'the size' impact, does speed class make any difference?
 +
*See our [[Working with Scanners with Secure Digital (SD) Cards]] article.
  
  
−
===EZ-Scan Questions:===
+
;Why does may scanner reboots or turn itself off when I disconnect power but have batteries installed?
−
; How do I properly install EZ-Scan? What do I do if my PC already has a Driver for the cable?
+
*It's most likely related to the USB power device you are using; if it is over the recommended voltage of the USB 2.0 standard - 5v DC and amperage of 500mA, these scanners do NOT seem to like when either is too much above spec. 5.1v and/or 850mA seems to be the limit before the scanner falsely senses an 'abrupt power-loss,' as if it was total power removal. Also it is more likely to happen when using low capacitance and/or highly discharged batteries (of any kind).
−
*{{color|red|Before Connecting Scanner to PC}}, You should {{color|red|Install}} & {{color|red|Update}} EZ-SCAN™ or IScan from their respective download link or MicroSD card 1st, {{color|red|Prior}} to Connecting Scanner via USB to a PC.  
 
−
**Use of a microSD card reader is a "User Best Practice", for all applicable Updates & Programming, as well as ensuring fastest connection rate possible for a less error prone connection and writes to SD card.
 
−
**If scanner was connected to PC prior to installation of Application, the Driver initially/automatically installed by ''Windows Device Manager'', may need to be manually replaced with the Whistler driver (unsigned). Their driver is stored in a Zip format and will need to be unzipped with ''Windows Explorer'' or another third party tool like "WinZip" or "7Zip". The link for the drivers can be found on there respective page or below for direct links.
 
  
  
−
; What do I do to fix an error code 740 from the EZ-Scan software?
+
;I am hearing a great deal of distorted audio / spurs / interference in some specific bands. What is causing this?
−
* Enable ''Run as Administrator'' in PC, Right Click Icon, Select Properties, Select Compatibility TAB, Select check box.
+
*Please, see our [[Simulcast_digital_distortion]] and [[Object Oriented Scanners Overload Issues]] article.
  
  
−
;EZ-Scan term definitions and tips
 
−
*[[Object Oriented Scanning tips]] not all apply
 
  
 +
; Are there any Third Party Applications that allow for remote control?
 +
* Some of the Whistler Scanners have their own control demo program. It's available from the scanner's homepage.  However it is limited in scope and functionality
 +
* For the TRX1, TRX2, WS1095, WS01098, WS1080 and WS1088, check out the [https://www.thesoftwarehandyman.com/trxa/ TRX Android Suite]
  
−
===ScanList and ScanSet Questions===
 
−
----
 
−
For all [[GRE PSR-800 based scanners]]
 
−
====Objects basics:====
 
−
*'''In order to be scanned, any Object -  Conventional "Analog" Frequency must be:'''
 
−
**be a member of at least one '''ScanSet''' and that is '''Enabled'''
 
−
**be a member of at least one '''ScanList''' and that's also '''Enabled'''
 
  
−
or
+
===Common PSR-700, Pro-668, Pro-107, or Pro-18 Questions===
 +
;Are there any hints for working with and installing the iScan Software?
 +
*See our [[iScan Installation and Tips]] article.
  
−
*'''In order to be scanned, any Object - TGRP/TGID must be:'''
 
−
**be a member of at least one '''ScanSet''' and that is '''Enabled'''
 
−
**be a member of at least one '''ScanList''' and that is, also, '''Enabled'''
 
−
**be a member of at least the "correct" '''Trunk Radio System''', place in '''Talkgroup Details''' TAB
 
  
 +
;What are ''Playlists'' and how do I use them?
 +
*Playlist are the same as Scanlist continue to follow below and interchange ''Playlist'' for ''Scanlist'', ignore ScanSet as your scanner is a single ScanSet or see our [[Working with Playlists]] article.
  
−
====ScanList and ScanSet basics:====
+
=Heap error messages=
−
;What are Scanlist and how do I use them?
+
*'''I am getting a Heap Error message. What is causing this?'''
−
* There are 200 ScanLists. Every "Channel" whether it be a TGRP/TGID or a Conventional Object can be programmed into:  Any, All, some, many or none of the ScanLists in a singular ScanSet. ScanLists are toggled On/Off via the "ScanLists" Menu, all of that one ScanSet's 200 Scanlists are in that menu, all 200.
+
**You have some TGRP objects that are not associated with any TSYS. Associate or delete these TGRP objects and reload.
−
 
+
**To correct the HEAP ERROR condition, look for any TGRPs that have "NEW" as their TSYS, and delete them (press FUNC CL) or associate them with a new or existing trunking system.
−
;What are ScanSets and how do I use them?'''
+
**This can be caused by having duplicate TGRPs in a TSYS.
−
* ScanSets are total of 20, with a check box for each. Each ScanSet contains a Scanlist of 200 Check boxes 1 for each of the 200 Scanlists. Each ScanSet is edited (and their member Scanlists Toggled) by a Menu, that looks just like the one mentioned in the previous paragraph. ScanSets themselves, are Enabled/Disabled via the "ScanSets Menu".
+
**This was the "knowledge based article" that previously appeared on GRE's webpage ->
−
 
 
−
 
 
−
'''By DEFAULT:'''
 
−
*'''ScanList 001''' is '''Enabled''', All others are '''Disabled'''
 
−
*'''ScanSet 01''' is '''Enabled''', contains all ScanLists 200 members, All other are also '''Disabled''' 
 
−
 
 
−
 
 
−
These "DEFAULT SETTINGS" are geared toward the presumed majority of Users, effectively making the ScanSets feature transparent. Since, ScanSet 01 is Enabled, contains and displays all of its 200 ScanList's members. If conditioned, you can completely ignore the ScanSets feature, and just use ScanSet 01, like you might on a PSR-500, PSR-310, PSR-700. Those User, whom may be: Beginner, Intermediate or Advanced, whom will only have a few ScanLists they want to monitor at a time and can control what they hear by just toggling "a few Scanlists On and a few others Scanlists Off," at any time, may be fine, with these Defaults. For the intermediate and advance user, they may want to follow along, if not scroll down to Programming Tips and How To's.
 
−
 
 
−
The "Intermediate & Advanced" Users, who might have many areas of interest they want to split among, many ScanLists, but might have a few 'Common' listening setups, with certain 'Unique' groups of ScanList - they want to commonly monitor, where "Toggling 30 or 40 of the 200 ScanLists" might be cumbersome. The ScanSets are intended to help with that. Going onto say, the ScanSets feature is geared toward people who have lots of different things; where "different" is based on geography, agency, usage, etc; they may want to monitor different way at different times or places, rather than just Toggling ON/OFF of Individualistic ScanLists. They may have  multiple different kinds ScanSets of with different ScanList All READY (and checked), just waiting for the ScanSet to be Enable.
 
−
 
 
−
{{color|red|'''*'''EXAMPLES}}: 10 City PD's and FD's each with their own, County Sheriff, and State PD. With 4 Different ScanSets and mulitple different kinds of ScanList, each having their Unique Set-Ups, with commonality amongst their ScanList (for human memory), but really sorted for ease of changing 'what type' the user, wants-to-listen-to, fairly quickly<br>
 
−
ScanSet01
 
−
:;Scanlist 1-10
 
−
::* All cities' PD (All)
 
−
:;Scanlist 11-20
 
−
::* All cities' Fire (All)
 
−
:;Scanlist 21-30
 
−
::* County PD (All)
 
−
:;Scanlist 31-32
 
−
::* State PD (All)<br>
 
−
ScanSet02
 
−
:;Scanlist 1-10
 
−
::* All cities' PD (Dispatch)
 
−
:;Scanlist 11-20
 
−
::* All cities' Fire (Dispatch)
 
−
:;Scanlist 21-30
 
−
::* County PD (Dispatch)
 
−
:;Scanlist 31-32
 
−
::* State PD (Dispatch)<br>
 
−
ScanSet03
 
−
:;Scanlist 1-10
 
−
::* All cities' PD (Tactical)
 
−
:;**Scanlist 11-20
 
−
::* All cities' Fire (Tactical)
 
−
:;*Scanlist 21-30
 
−
::** County PD (Tactical)
 
−
:;*Scanlist 31-32
 
−
::** State PD (Tactical)<br>
 
−
*ScanSet04
 
−
:;Scanlist 1-10
 
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::* All cities' PD (Everything but dispatch)
 
−
:;Scanlist 11-20
 
−
::* All cities' Fire (Everything but dispatch)
 
−
:;Scanlist 21-30
 
−
::* County PD (Everything but dispatch)
 
−
:;Scanlist 31-32
 
−
::* State PD (Everything but dispatch)<br>
 
−
*'''Note''':  Different ScanSets can help quickly Enable/Disable such 'groupings,' much easier, than going through 50 Scanlists. While ass you can see, in ScanSet 01 has All of these, combined, into a the ScanSet 001, the User would have to '''Skip''' or '''L/O''' a lot, to narrow down to just a couple of TGRPs to listen to, without having to just Hold/Pause on one Object, wasting the efficiency of the "Scan"ner.
 
−
 
 
−
 
 
−
 
 
−
===Programming Tips and How-To's===
 
−
ALL the next step are "exact" except the listings precludes that you have already installed and started the EZ-Scan software. Also, don't for get to archive, back-up and etc... as well when your are finished, any of they these tasks: '''Don't forget to "Copy Configuration to the Scanner\SD card."'''
 
−
 
 
−
[[Image:EZScan wildcard.jpg|400px|right|Wildcard button - Click to view larger image]]
 
−
 
 
−
'''#START EZ-SCAN SOFTWARE'''
 
−
 
 
−
; How do I activate a '''Wildcard'''?
 
−
* Look at the '''Trunked Radio Systems''' TAB on the far right hand side. 
 
−
 
 
−
 
 
−
;How do I manually Reband a (800MHZ) system i.e Motorola Type I or Type II or make a non-standard Custom Band Plan ?
 
−
#Select your System in the "'Trunked Radio Systems"' TAB.
 
−
#Select the '''System'''.
 
−
#Select the '''Site'''.
 
−
#Select the '"Site Options"' TAB.
 
−
#Under '"Trunking tables'" and beside "'Type"' Click the down arrow '"Custom"' is selected.
 
−
#Select '"Edit"'.
 
−
#Select "'Set Reband"'.
 
−
#Select "OK" to close pop-up window.
 
−
*'''Note''' See [[Object_Oriented_Scanner_Software#Rebanding_Support| GRE\RS\Whistler Rebanding Software Support Page]], for more info
 
−
 
 
−
 
 
−
;How can I improve the performance on decoding LSM systems?
 
−
#Select '''Advanced'',
 
−
#Select the "'Show Trunked Radio Systems Tab"',
 
−
#Select '"Trunked Radio Systems"' TAB,
 
−
#Select on the correct System;
 
−
#In the area below Select the '"Site"' in the "Site Details" area,
 
−
#Should change the grayed-out area to a user changeable settings, and change the [[Data Decode Threshold]] (DDT) to around a low of 70 and a high of 98.
 
−
*'''Notes:''' These adjustments should be made with [[Multi-Site Trunked System Programming for Whistler/GRE Object-Oriented Scanners| "Multi-Site" systems]], not ones that are a Single Site.
 
−
**These adjustments could be made as well [[GRE/RS/Whistler based DSP ADC/DAC Adjustments]]
 
−
 
 
−
 
 
−
;What must I do to hear Phase II?
 
−
#Select your System in the "Trunked Radio Systems" "TAB"
 
−
#Go to "Trunked System Site Information" area, below to the left
 
−
#Select the "a "Site" in the "Site Details tab
 
−
#Select "Site Frequencies" tab to the right, and enter Frequencies
 
−
#Then Select "Site Options" tab to the far right
 
−
#Under "Trunking tables" and beside "Type" Click the down arrow and insure that "Auto Fill" is selected.
 
−
*'''Notes:''' Make sure the Band Plan is, at least, set to Auto Fill.
 
−
**If the System uses non-standard frequency-steps, you must turn on "Flex Step"
 
−
 
 
−
 
 
−
;How do I  turn on "Flex Step"
 
−
#Go to  '"General Settings"' TAB on the top bar, then select ''Flexible Frequency Entry''
 
−
 
 
−
 
 
−
;How do I import a System from the Library?
 
−
*Importing an entire Statewide System requires these steps:
 
−
#Press "MENU" key to display main menu
 
−
#Select "Browse Library". You're presented with a list of States.
 
−
#Scroll down to and select "State". You're presented with 3 parameters "Agencies / Counties / Systems" to chose from.
 
−
#Scroll down to and select "Systems" (this will show all State-Wide Systems).
 
−
#Press "SEL" key to select the System.
 
−
#Press "MENU" and select "Import Selected"
 
−
#Select target Scanlist/Playlists for Talkgroups (TGIDs)
 
−
#Press "MENU" and select "Import Now"
 
−
#Wait while scanner parses DB files and builds its data.
 
−
*Note: If you only wanted a few Sites and/or TGIDs, you wouldn't select the entire System in step 5. Instead, you'd drill into the System and select individual Sites, Categories, and/or TGIDs.
 
−
 
 
−
 
 
−
; What is the hierarchy of the database?
 
−
* In the scanner or in the software has a Menu-driven version of the Radio Reference Database layout:
 
−
<div style="margin: 0; margin-right:10px; border: 2px solid #FF8C00; padding: 0 1em 1em 1em; background-color:lightgray; align:left;">
 
−
Code:
 
−
:States
 
−
::Agencies
 
−
:::Categories
 
−
::::Subcategories
 
−
:::::Frequencies
 
−
:Counties / Independent Cities
 
−
::Agencies
 
−
:::Categories
 
−
::::Subcategories
 
−
:::::Frequencies
 
−
:Categories
 
−
::Subcategories
 
−
:::Frequencies
 
−
:Systems
 
−
::Sites
 
−
::Talkgroup Categories
 
−
:::Talkgroups
 
−
:Systems
 
−
::Sites
 
−
::Talkgroup Categories
 
−
</div>
 
−
 
 
−
;EZ-Scan term definitions and tips
 
−
*[[Object Oriented Scanning tips]]
 
−
 
 
−
 
 
−
 
 
−
===Heap error messages===
 
−
* '''I am getting a Heap Error message. What is causing this?'''
 
−
** You have some TGRP objects that are not associated with any TSYS. Associate or delete these TGRP objects and reload.
 
−
** To correct the HEAP ERROR condition, look for any TGRPs that have "NEW" as their TSYS, and delete them (press FUNC CL) or associate them with a new or existing trunking system.
 
−
** This can be caused by having duplicate TGRPs in a TSYS.
 
−
** This is the knowledge based article that appeared on GRE's webpage - no longer available ->
 
  
 
:''Heap Errors are most often caused by one or more talkgroup (TGRP) objects that are programmed into the radio, but not associated with any trunking system (TSYS). When programming an OOUI scanner by hand, this can happen when a new TGRP is saved without mapping it to a new or existing trunking system, e.g., pressing the Save softkey when "NEW" is displayed in the TSYS field of the TGRP object menu. Specifying "NEW" in the TSYS field tells the radio that a new trunking system is needed. If SEL is pressed while NEW is displayed in the TSYS field of the TGRP menu, the radio will present a blank TSYS menu that can configured with the parameters for the new system, named, and saved. Once the new TSYS is saved, it can be used over and over again for more talkgroups on the same system by scrolling through saved TSYS(ystems) using the left/right arrow keys at the TSYS field.  
 
:''Heap Errors are most often caused by one or more talkgroup (TGRP) objects that are programmed into the radio, but not associated with any trunking system (TSYS). When programming an OOUI scanner by hand, this can happen when a new TGRP is saved without mapping it to a new or existing trunking system, e.g., pressing the Save softkey when "NEW" is displayed in the TSYS field of the TGRP object menu. Specifying "NEW" in the TSYS field tells the radio that a new trunking system is needed. If SEL is pressed while NEW is displayed in the TSYS field of the TGRP menu, the radio will present a blank TSYS menu that can configured with the parameters for the new system, named, and saved. Once the new TSYS is saved, it can be used over and over again for more talkgroups on the same system by scrolling through saved TSYS(ystems) using the left/right arrow keys at the TSYS field.  
  
−
:''To correct the HEAP ERROR condition, look for any TGRPs that have "NEW" as their TSYS, and delete them (press FUNC CL) or associate them with a new or existing trunking system. To review programmed objects, press PGM, then use the left/right arrow keys to browse through the Scan Lists, and the up/down arrow keys to scroll through objects mapped to the selected Scan List. Third party programming software can also be used to find unassigned talkgroups. For example, the Win500 application has a feature that displays only TGRPs that are not mapped to a TSYS.
+
:''To correct the HEAP ERROR condition, look for any TGRPs that have "NEW" as their TSYS, and delete them (press FUNC CL) or associate them with a new or existing trunking system. To review programmed objects, press PGM, then use the left/right arrow keys to browse through the Scan Lists, and the up/down arrow keys to scroll through objects mapped to the selected Scan List.''
  
−
:''In rare cases it may be necessary to restore the radio to factory defaults to clear a Heap Error. To reset the radio to factory defaults, turn the radio on, wait for the Welcome screen to appear, then immediately press 0, then 1, and follow the instructions on the LCD display to reset the radio. This will result in the loss of programming data, so use this as a last resort.''
+
:''In rare cases it may be necessary to restore the radio to factory defaults ...''
  
  
  
−
==Technical Issues==
+
=Technical Issues=
 
*[[Windows 10 installation of GRE PSR-800 Software and Driver]]
 
*[[Windows 10 installation of GRE PSR-800 Software and Driver]]
 
*Do you have [[Connection Issues Under Win 10.x Using the WS-1080 / 1095|Connection Issues Under Win 10.x]]? '' See the article above for the PSR-800''
 
*Do you have [[Connection Issues Under Win 10.x Using the WS-1080 / 1095|Connection Issues Under Win 10.x]]? '' See the article above for the PSR-800''
Line 270: Line 115:
 
*[[PSR-800, Pro-668 and WS1080 Error Codes]]
 
*[[PSR-800, Pro-668 and WS1080 Error Codes]]
  
 +
 +
=Firmware and Software Sources=
 +
==GRE==
 +
*[http://www.greamerica.com/ GRECom home page] has links for Firmware, Drivers for USB and Device with varied versions of EZ-Scan applicable to the PSR-700 and PSR-800
 +
 +
==Radio Shack==
 +
*[https://cdn.shopify.com/s/files/1/0953/5270/files/PRO668.exe?14204073518063566193| Official Radio Shack Pro-668 Direct Download Link] of IScan
 +
 +
==Whistler==
 +
*Whistler's versions of EZ-Scan, drivers and CPU firmware updater can be found [https://whistlergroup.com/pages/downloads HERE]
 +
*All User have to fictitiously "Purchase" for free, then "item" will be available to download, after all info is entered or will be e-mailed (w updates sent to that e-mail) with a time sensitive download hyperlink.
 +
 +
==Utilities==
 +
*Whistler Remote Control Software '''Also functions on PSR-800, PRO-668 and PRO-18'''
 +
**[https://whistlergroup.com/collections/scanner-downloads/products/remote-control-demo-for-use-on-whistler-sd-scanners Remote Control Software (Whistler)]
 +
***{{Thread|radio-shack-scanners|336974-whistler-remote-control-software-works-pro-668-pro-18-a.html|Whistler Remote Control}}
 +
*[http://whistlerq.wixsite.com/whistlerq WhistlerQ] Import tool for EZ-Scan
 +
*[http://www.digitalfrequencysearch.com/Search/QuickImport.php Digital Frequency Search Quick Import] Tool to import DMR, NXDN, and P25 into EZ Scan (as conventional objects)
 +
*[http://www.thesoftwarehandyman.com/trxa/ TRX Android Suite]
 +
*[http://www.mediafire.com/file/aub01jii38mkty4/UniversalScannerAudioPlayer.zip/file Universal Scanner Audio Player]  For the TRX-1,2
 +
** The {{Thread|general-scanning-discussion.28|416924-universal-scanner-audio-player.html|Support}} is here
 +
* [https://radioreferenceuk.co.uk/scanner-linker.php RRUK Scanner Linker]
 +
 +
=Additional Resources=
 +
== Easier to Read Manuals - GRE / RS / Whistler ==
 +
*[http://new.marksscanners.com/18/18.shtml Pro-18 and iScan Manual]
 +
*[http://new.marksscanners.com/107/107.shtml Pro-107 / iScan Manual]
 +
*[http://new.marksscanners.com/P800/P800.shtml Pro-668 / PSR800 EZScan / iScan Manual]
 +
*[http://new.marksscanners.com/P700/P700.shtml PSR-700 and EZScan Manual]
 +
*[http://www.scannermaster.com/Easier_to_Read_PSR700_800_Pro_18_107_Manual_p/47-511842.htm Easier to Read PSR700, 800, Pro-18 and 107 Manual] printed via Scanner Master
 +
*[http://new.marksscanners.com/1080_1095/1080_1088.shtml Whistler WS1080 / 1088 and TRX-1 Manual]
 +
**ALL [[Whistler Official Upgrade (WOU)|WOU]] PSR-800, Pro-18 Pro-668 are now regarded as WS1080  except there is a separate CPU Loader for Whistler Officially upgraded models.
 +
*[http://new.marksscanners.com/1080_1095/1095_1098.shtml Whistler WS1095 / 1098 and TRX-2 Manual]
  
  
−
== Firmware and Software Sources ==
+
==Other websites==
−
=== GRE ===
+
*[https://whistlergroup.com/apps/help-center Whistler Help Center]
−
* [http://www.greamerica.com/ GRECom home page] has links for Firmware, Drivers for USB and Device with varied versions of EZ-Scan applicable to the PSR-700 and PSR-800
+
**Whistler's user guides can be found [https://whistlergroup.com/pages/user-guides here]. Click on the Radio Scanners category to see the list
  
−
=== Radio Shack ===
+
===Bing Videos===
−
*[https://www.radioshack.com/collections/scanners/products/radioshack-pro-668-handheld-iscan-digital-trunking-scanner RS PRO-668 webpage]
+
* [https://tinyurl.com/y69ynuek WS-1080 Scanner Help]
−
*[https://cdn.shopify.com/s/files/1/0953/5270/files/PRO668.exe?14204073518063566193| RS PRO-668 Direct Download Link] of IScan
+
* [https://tinyurl.com/4ry8vb2j TRX-1 Scanner Help]
 +
* [https://tinyurl.com/ytwxcfv2 TRX-2 Scanner Help]
  
−
=== Whistler ===
+
===YouTube Videos===
−
*Whistler's versions of EZ-Scan, drivers and CPU firmware updater can be found [https://whistlergroup.com/collections/scanner-updates HERE]
+
* [https://www.youtube.com/results?search_query=ws1080+programming WS-1080 Programming]
−
* All User have to fictiously "Purchase" for free, then item will be available to download, after all info is entered or will be e-mailed (w updates sent to that e-mail) with a time sensitive download hyperlink.
+
* [https://www.youtube.com/results?search_query=ws1088+programming WS-1088 Programming]
 +
* [https://www.youtube.com/results?search_query=trx1+programming TRX-1 Programming]
 +
* [https://www.youtube.com/results?search_query=ws1095+programming WS-1095 Programming]
 +
* [https://www.youtube.com/results?search_query=ws1098+programming WS-1098 Programming]
 +
* [https://www.youtube.com/results?search_query=TRX2+programming TRX-2 Programming]
  
−
=== Other Useful Utilities ===
+
===ZipScanners===
−
* Whistler Remote Control Software '''Also functions on PSR-800 and PRO-668 and PRO-18'''
+
* [https://www.youtube.com/@Zipscanners1/search?query=ws-1080%20help WS-1080 Help]
−
** [https://whistlergroup.com/collections/scanner-downloads/products/remote-control-demo-for-use-on-whistler-sd-scanners Remote Control Software (Whistler)]
+
* [https://www.youtube.com/@Zipscanners1/search?query=trx-1%20help TRX-1 Help]
−
*** {{Thread|radio-shack-scanners|336974-whistler-remote-control-software-works-pro-668-pro-18-a.html|Whistler Remote Control}}
+
* [https://www.youtube.com/@Zipscanners1/search?query=ws-1095%20help WS-1095 Help]
−
* [http://whistlerq.wixsite.com/whistlerq WhistlerQ] Import tool for EZ-Scan
+
* [https://www.youtube.com/@Zipscanners1/search?query=trx-2%20help TRX-2 Help]
−
* [http://www.digitalfrequencysearch.com/Search/QuickImport.php Digital Frequency Search Quick Import] Tool to import DMR, NXDN, and P25 into EZ Scan (as conventional objects)
+
* [https://www.youtube.com/watch?v=ODAOZGkzlAc&ab_channel=ZipScanners How to Record on a Whistler Scanner]  
  
  
−
= Official vs Hacked =
+
==Whistler Contacts==
−
== Officially Upgraded Scanners ==
+
===Bug Reports===
−
Officially sanctioned, endorsed and supported by Radioreference and Whistler, the later added  the ability for the PSR-800, PRO-668 and Pro-18 to be Upgraded for DMR decode, and add P25 Phase II decode to the Pro-18,  For those that used the Unofficial Hack and are LOCKED there is additional fee to replace the Daughter Board that Whistler reverse hacked to Cancel DMR support, without them leaving the ability to load any other bootloader on to LOCKED boards. For owner using Whistler Officially Upgraded([[WOU]]) the Forward continued programming support will be via Whistler's EZ-Scan Software, anything referencing the WS1080 will be directly applicable to the WOU Pro-18, PRO-668, and PSR-800.
+
In an effort to make it easier for you to report bugs to us, we have created an email address just for this purpose.
  
 +
To report a bug - please email [mailto:scannerbugreports@whistlergroup.com Scanner Bug Reports]
 +
 +
In the subject please put '''Bug Report'''
  
−
== Unofficial Hacked Scanner Firmware ==
+
In the body of the email please let us know what scanner model you are using, what issue you are having and if you are able to replicate the issue - how you replicated it.
−
Unofficial Hacked scanner is an '''unofficial''' procedure, not endorsed by Whistler or Radiorefence.com or many in the scanner community.  This hacked firmware process is intended to give the GRE PSR-800, Pro-18 and PRO-668 the ability to copy [[DMR]], with the numerous caveats.
 
−
Though the intentions of the community, at the time, were to give support to (a) Product(s), that were thought, by many, to be - abandoned  - by 2 Out-of-business entities, while Whistler was cold to people who asked how to repair the former companies products, they were refused paid Repair Service and clearly stated they wouldn't be repairing non-Whistler Scanners, leading to a large misunderstanding...... Point of the story, get the Whistler Official Upgrade or
 
−
* See this [[WOU|page]] for more details.
 
−
* [[Loading WS1080 Firmware to a PRO-668| Forum Discussion: Load WS1080 Firmware to early PSR-800 based scanners]]
 
  
  
−
=Additional Resources=
+
===Feature Requests and Suggestions===
−
== Easier to Read Manuals - GRE / RS / Whistler ==
 
−
*[http://new.marksscanners.com/18/18.shtml Pro-18 and iScan Manual]
 
−
*[http://marksscanners.com/107/107.shtml Pro-107 / iScan Manual]
 
−
*[http://marksscanners.com/P800/P800.shtml Pro-668 / PSR800 EZScan / iScan Manual]
 
−
*[http://marksscanners.com/P700/P700.shtml PSR-700 and EZScan Manual]
 
−
*[http://www.scannermaster.com/Easier_to_Read_PSR700_800_Pro_18_107_Manual_p/47-511842.htm Easier to Read PSR700, 800, Pro-18 and 107 Manual] printed via Scanner Master
 
−
ALL WOU except CPU Loader for legacy WOU models PSR-800, Pro-18 Pro-668 now regarded as WS1080
 
−
*[http://new.marksscanners.com/1080_1095/1080_1088.shtml Whistler WS1080 / 1088 and EZ-Scan Manual]
 
−
*[http://new.marksscanners.com/1080_1095/1095_1098.shtml Whistler WS1095 / 1098 and EZ-Scan Manual]
 
  
 +
We here at Whistler want to give you all the opportunity to provide us suggestions/requests for new features on future scanner models. This is your time to give us your wish list - not just updates for our existing scanners but what NEW features would you like to see in future models?
  
−
; Other websites
+
We genuinely want to hear from you! That is why we have created a email address for you to EMAIL us your suggestions/requests. Obviously you can post your suggestions/requests here to this thread but it will be MUCH EASIER for us to keep up with your requests through the email.
−
*[https://whistlergroup.com/apps/help-center Whistler Help Center]
 
  
 +
Let us hear your ideas!  Please send your email to [mailto:scannersuggestions@whistlergroup.com Scanner Suggestions]
  
  

Latest revision as of 19:30, 31 May 2023

Welcome, here we'll start from scratch, and take you through some of the most basic of questions, in many cases what things mean and how to find information. A word of explanation; if a word or phrase appears in blue then it's a link, clicking it should take you to another article in our wiki or another part of our website, or perhaps a different website altogether.

Please put all Tips, Problems and Solutions here, in this FAQ page, with anything GRE, Radio Shack (RS) or Whistler did not include in their manuals. EZ-Scan tips and other information are now on the Whistler EZ Scan FAQ article

What Does This FAQ Cover?

  • GRE/RS/Whistler PC based, scanners with microSD cards, apart from Whistler's WS1088 & WS1098 and TRX1 & TRX2, the others in the table lack a conventional keypad. All use proprietary software to read/write data. They use Object Oriented (OO) technology: which allows "Channels": whether conventional frequencies or digital talkgroups (TGIDs), both of which are Objects, to be 'Grabbed and Shared' across many ScanLists in a ScanSet. Using Scanlists allows the Scanner 'to scan' any of the Objects: simultaneously and/or consecutively - no matter the kind: style or type (as long as the scanner can reliably receive and decodes that mode). These are the scanners this document covers. Click the blue text for more information;
GRE Radio Shack Whistler
PSR-700 Pro-107
Pro-18
PSR-800 Pro-668 WS1080
WS1088
TRX-1
PSR-900 WS1095
WS1098
TRX-2

The Nuts and Bolts

  • If you're a newcomer, you've probably already discovered that there's a huge amount of terms that seem unfamiliar to you. Our Glossary has lots of these terms, along with definitions. Just click on the term you wish to view.
  • When looking at frequencies in our database, float your mouse over the column header, and you should get a balloon with a brief description of the terms and abbreviations that are used there.
  • The biggest hurdle for many is the concept of trunking. Our Trunking Basics article will get you started, as well as this PDF file written by UPMan. Note that you will need Adobe Acrobat or a compatible reader (such as Foxit) to read it.
  • EDACS Provoice trunking is not available in these scanners. Only Uniden scanners can trunk this mode.

Frequently Asked Questions

Common Questions

What is Object Oriented Scanning (OOS) and how does it work in the GRE / RS /Whistler microSD card based scanners?


Which Object Oriented Scanners decode DMR, Project 25 Phase 1 and 2, and/or NXDN?


Notes
  1. The Whistler Official Upgrade (WOU) is required for this mode
  2. A firmware upgrade from Whistler, and applied via EZ-Scan, is required for these scanners. The TRX-1 and 2 have this mode out of the box
  3. A firmware upgrade from Whistler, and applied via EZ-Scan, is required for these scanners. See the NXDN article for additional information about NXDN trunking
  4. Whistler scanners cannot trunktrack NXDN or DMR systems. Whistler never bought the licenses, which is why the upgrades are free. The best these scanners can do is to decode the audio. This may be sufficient on systems that aren't too busy, but for busier systems, this is a serious limitation.


Why isn't the PSR-700 and Pro-107 in the above list?
  • This is because they are analog only scanners, and lack the hardware and memory required for digital operation


How do I make the TRX-1 / TRX-2 work on NXDN Trunked Systems?
  • See the Can It Be Decoded section of the NXDN article.


I purchase my scanner used, from a third-party, how do I know if my scanner has the Official or unofficial "hacked" firmware.
  • Check by Manually Programming a local DMR frequency and monitor for cleanly decoded DMR transmissions.
  • Check to see which Splash Screen you have - if you have the 'Radio Shack' or 'GRE' logos, those contain standard OEM firmware. If it has a Whistler logo - it have been modified with either the Whistler Official Upgrade (WOU) or the Unofficial "hacked" process.
    • With Whistler's logo, try to update CPU to 4.7 or 4.8 in Whistler EZ-Scan Software if it doesn't take - it's likely Unofficial.
  • Turn Scanner on- while it's loading, (after power button is pressed) when Splash screen is displayed - hold the MENU until you see Bootloader CPU DSP version screen, if it's DSP 4.6 and CPU 3.1 try the first, do NOT update the date past May 31st, 2017 or it will be LOCKED and DMR decode will be Canceled (neither manually or via PC "Set Real Time Clock to Computer Time").


Why is the 796-806 Mhz range locked out?
  • According to a GRE representative, it's because there are intermod issues with these scanners at this range. Please see the first posting of the missing freqs in GRE scanners Thread.


How do I clean out dirt that gets into the LCD display?


I want to get a another or replacement microSD card, what does 'the size' impact, does speed class make any difference?


Why does may scanner reboots or turn itself off when I disconnect power but have batteries installed?
  • It's most likely related to the USB power device you are using; if it is over the recommended voltage of the USB 2.0 standard - 5v DC and amperage of 500mA, these scanners do NOT seem to like when either is too much above spec. 5.1v and/or 850mA seems to be the limit before the scanner falsely senses an 'abrupt power-loss,' as if it was total power removal. Also it is more likely to happen when using low capacitance and/or highly discharged batteries (of any kind).


I am hearing a great deal of distorted audio / spurs / interference in some specific bands. What is causing this?


Are there any Third Party Applications that allow for remote control?
  • Some of the Whistler Scanners have their own control demo program. It's available from the scanner's homepage. However it is limited in scope and functionality
  • For the TRX1, TRX2, WS1095, WS01098, WS1080 and WS1088, check out the TRX Android Suite


Common PSR-700, Pro-668, Pro-107, or Pro-18 Questions

Are there any hints for working with and installing the iScan Software?


What are Playlists and how do I use them?
  • Playlist are the same as Scanlist continue to follow below and interchange Playlist for Scanlist, ignore ScanSet as your scanner is a single ScanSet or see our Working with Playlists article.

Heap error messages

  • I am getting a Heap Error message. What is causing this?
    • You have some TGRP objects that are not associated with any TSYS. Associate or delete these TGRP objects and reload.
    • To correct the HEAP ERROR condition, look for any TGRPs that have "NEW" as their TSYS, and delete them (press FUNC CL) or associate them with a new or existing trunking system.
    • This can be caused by having duplicate TGRPs in a TSYS.
    • This was the "knowledge based article" that previously appeared on GRE's webpage ->
Heap Errors are most often caused by one or more talkgroup (TGRP) objects that are programmed into the radio, but not associated with any trunking system (TSYS). When programming an OOUI scanner by hand, this can happen when a new TGRP is saved without mapping it to a new or existing trunking system, e.g., pressing the Save softkey when "NEW" is displayed in the TSYS field of the TGRP object menu. Specifying "NEW" in the TSYS field tells the radio that a new trunking system is needed. If SEL is pressed while NEW is displayed in the TSYS field of the TGRP menu, the radio will present a blank TSYS menu that can configured with the parameters for the new system, named, and saved. Once the new TSYS is saved, it can be used over and over again for more talkgroups on the same system by scrolling through saved TSYS(ystems) using the left/right arrow keys at the TSYS field.
To correct the HEAP ERROR condition, look for any TGRPs that have "NEW" as their TSYS, and delete them (press FUNC CL) or associate them with a new or existing trunking system. To review programmed objects, press PGM, then use the left/right arrow keys to browse through the Scan Lists, and the up/down arrow keys to scroll through objects mapped to the selected Scan List.
In rare cases it may be necessary to restore the radio to factory defaults ...


Technical Issues


Firmware and Software Sources

GRE

  • GRECom home page has links for Firmware, Drivers for USB and Device with varied versions of EZ-Scan applicable to the PSR-700 and PSR-800

Radio Shack

Whistler

  • Whistler's versions of EZ-Scan, drivers and CPU firmware updater can be found HERE
  • All User have to fictitiously "Purchase" for free, then "item" will be available to download, after all info is entered or will be e-mailed (w updates sent to that e-mail) with a time sensitive download hyperlink.

Utilities

Additional Resources

Easier to Read Manuals - GRE / RS / Whistler


Other websites

Bing Videos

YouTube Videos

ZipScanners


Whistler Contacts

Bug Reports

In an effort to make it easier for you to report bugs to us, we have created an email address just for this purpose.

To report a bug - please email Scanner Bug Reports

In the subject please put Bug Report

In the body of the email please let us know what scanner model you are using, what issue you are having and if you are able to replicate the issue - how you replicated it.


Feature Requests and Suggestions

We here at Whistler want to give you all the opportunity to provide us suggestions/requests for new features on future scanner models. This is your time to give us your wish list - not just updates for our existing scanners but what NEW features would you like to see in future models?

We genuinely want to hear from you! That is why we have created a email address for you to EMAIL us your suggestions/requests. Obviously you can post your suggestions/requests here to this thread but it will be MUCH EASIER for us to keep up with your requests through the email.

Let us hear your ideas! Please send your email to Scanner Suggestions

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